Your local IT support in Harpenden, with a security operation behind it.
Small enough to know you. Big enough to protect you.
Cyber crime is a war, and a local foot soldier won't win it alone. Your Harpenden IT team is on the ground, knows your business and turns up when you need us. Behind us stands Total Group: a 24/7 security operations centre, AI that spots trouble early, and CREST-approved penetration testers.
Local people. Global firepower.
You want someone who picks up the phone and knows your name. Attackers want your data and your bank account, and they don't work office hours. You need both.
The personal service you want
- A local team that knows your people and your systems
- Engineers on site in Harpenden when remote support can't fix it
- Unlimited help desk, no per-ticket charges
- New starters ready on day one, leavers locked out the same day
- One predictable monthly price per PC
The protection you need
- 24/7 security operations centre watching every device
- EDR, SIEM, email security and Microsoft 365 backup
- Cyber Essentials every year, CE+ on Infinity
- CREST-approved penetration testing when you need it
- AI working for you: our assistant Adam is available 24/7
IT support for Harpenden businesses
From practices on the High Street to science businesses around Rothamsted and teams working from home in Batford and Southdown, Harpenden businesses need IT that just works. For most of them, IT is nobody's full-time job until something goes wrong.
Harpenden was home to our office before we moved to Pepperstock, so we know the town well. Harpenden IT gives you a local team that knows you, still only a few minutes up the road, with Total Group's security operation watching every device around the clock.
Professional practices
Accountants, solicitors and consultancies kept secure and compliant, with Cyber Essentials ready when clients ask for it.
Science and research
Controlled access to data and systems, and the security evidence that partners and funders expect.
Growing teams
New starters ready on day one, leavers locked out the same day, and Microsoft 365 that scales with you.
Built on the brands the world trusts with its data
We don't cut corners on the tools that protect you. Every package runs on best-of-breed, enterprise-grade technology from the world's leading IT and security brands. These are products that are independently tested and constantly scrutinised by security researchers. You get the same tools large organisations rely on, looked after by a local team.
- Microsoft
- Cisco
- WatchGuard
- Kaseya
- Datto
- Dell
- HP
Enterprise grade
The same security, backup and management tools used by large organisations, not consumer or budget alternatives.
Independently tested
Brands under constant review by independent testers and the security community, with fixes released fast.
Run by experts
Great tools only work when they're set up and watched properly. Our engineers and 24/7 SOC do that for you.
Packages and prices
Four simple packages, priced per PC or Mac. Every package includes security, Cyber Essentials and AI. No per-ticket charges, ever.
Protect
Unlimited IT support for every PC, with security, backup, Cyber Essentials and AI built in.
- Unlimited help desk, remote and onsite, 9:00 to 17:30 weekdays
- EDR, 24/7 SOC, Microsoft Defender and patching
- Email security and Microsoft 365 backup
- Cyber Essentials certification every year
- AI: Adam, our 24/7 AI assistant, plus an AI usage policy
Manage
Everything in Protect, plus we run your IT for you.
- Everything in Protect
- Microsoft 365, policies and MFA managed
- 24/7 SIEM with a human security team
- Documentation, passwords and suppliers handled
- AI: a Readiness check every year and AI cost guardrails
Infinity
Your complete IT department as one subscription, on our standard network kit.
- Everything in Manage
- Firewall, switches and Wi-Fi supplied, managed and replaced by us
- Business phones (VoIP) and mobile device management
- Cyber Essentials Plus every year
- AI: a quarterly AI review with a senior engineer
Infinity Plus
Infinity plus your devices and hot spare swaps: one bill for everything.
- Everything in Infinity
- A new laptop or PC of your choice every 4 years (up to £800)
- Hot spare swap: no warranty returns or waiting
- Device setup, data migration and certified disposal
Prices exclude VAT. Per PC prices include one user's licences for per-user services (MFA, email security, Microsoft 365 backup). Extra users on the same PC are charged per user. Microsoft 365 licences are billed separately. Internet lines, extra domains, paid certificates and projects are quoted separately.
Switching is easy
We handle the move from your current provider, so you don't have to.
Free IT review
A short call or visit. We look at your devices, Microsoft 365 and security, and recommend the right package.
We take over
We plan the handover with your old provider, document your systems and get every device protected in the first weeks.
Protected and supported
Unlimited help from a team who knows you, 24/7 security behind you, and regular reviews so nothing is missed.
What our clients say
Just wanted to say I have been with you now for 14 years and I must say in all that time I have found the service exceptional. It has allowed me to concentrate on my business and customers without having to worry about IT.
Total Group feel like part of our team. They go above and beyond, even working weekends, to keep us running. Their proactive support, clear communication and in-depth knowledge of the health sector are unmatched.
Every time I've worked with Total, the results have been first rate.
Across Harpenden and nearby
We're based at Pepperstock, between Harpenden and Luton, so when remote support can't fix it we can be with you quickly.
- Harpenden town centre
- Batford
- Southdown
- Kinsbourne Green
- Redbourn
- Wheathampstead
- Kimpton
- Rothamsted
- St Albans
Questions
How much does IT support cost in Harpenden?
From £45 per PC per month with Protect, £65 with Manage, £100 with Infinity and £130 with Infinity Plus, all excluding VAT. You choose how many devices when you order.
Do you come on site?
Yes. Most issues are fixed remotely, which is fastest for you. When remote support can't fix it, an engineer visits. Onsite visits are included in every package.
Are there per-ticket or call-out charges?
No. Support is unlimited on every package.
What are your support hours?
Protect and Manage cover 9:00 to 17:30, Monday to Friday. Security monitoring runs 24/7 on every package, and Infinity adds 24/7 monitoring of your network and devices.
Can you help us get Cyber Essentials?
Yes, it's included. Every package includes Cyber Essentials each year, and Infinity includes Cyber Essentials Plus. Our clients have a 100% success rate achieving and keeping it.
Who is behind Harpenden IT?
Harpenden IT is powered by Total Group International Ltd, an IT, cyber security and AI company serving Hertfordshire and Bedfordshire. You get a local team with the backing of a full security operation.
Book your free IT review
Tell us a little about your business and we'll call you back within one working day.
- No obligation and no jargon
- A clear recommendation and price
- Or call us now on 01727 881 224